June 2024
805 Innes Avenue South ,
Cranbrook, B.C., V1C 5P7
Tel: (250) 489-4161
Email: mohawkterminal@shaw.ca
Created to comply with the Accessible Canada Act (ACA) and the Accessible Canada Regulations (ACR)
Mohawk Terminals Ltd primarily provides priority delivery services, also known as “hot shots”, for industrial companies and health authorities. It also rents out storage units to individuals and companies but that part of the business is not covered by the Accessible Canada Act (ACT). Our accessibility focus is to identify, remove, and prevent barriers for everyone who interacts with our company.
The person designated by Mohawk Terminals Ltd to receive feedback on this plan and on any barriers identified is Mark Molnar, Owner/Manager. The company may be contacted via email (mohawkterminal@shaw.ca), telephone (250-489-4161), or through our website (www.mohawkterminals.com)
Mohawk Terminals Ltd is covered by the ACA because it occasionally transports goods over provincial borders. In the past, it has transported goods over the Canada-USA border but that is no longer a part of our business.
Mohawk Terminals Ltd and its employees are grateful to live and work on the traditional and unceded lands of the Ktunaxa and Kinbastket families.
Customers interact with Mohawk Terminals Ltd either by phone, by text, or by email. There is no publicly accessible place of business. There is a physical location where Mohawk’s equipment is located. Only company employees come to this location.
Mohawk Terminals Ltd will make every effort to identify, prevent, and remove barriers to accessibility. We will set up a section on our website to receive feedback about accessibility.
Mohawk Terminals Ltd is committed to treating persons who experience disabilities in a way that respects their dignity and independence. We are committed to engaging with our customers and employees in a respectful manner and to making all reasonable efforts to accommodate customers and employees with disabilities. Mohawk Terminals is open to receiving and acting on feedback regarding how we can make our workplace more accessible.
Mohawk Terminals Ltd employs a dispatcher, a vehicle maintenance person, and between ten and fifteen truck drivers. The drivers all work on a part-time basis.
Mohawk’s main business activity is “hot shots”, or priority deliveries. We are a twenty-four hour, 365 days of the year business and respond to customer requests at any time of the day or night. Parcels/packages/equipment need to be physically picked up, loaded correctly onto the correct piece of equipment, and safely transported to the requested location. Because of the nature of the work, there are minimum visual, physical, and cognitive ability standards all employees must meet.
Drivers must have a clean driver’s abstract and the appropriate driver’s license for the vehicle being used, must be able to pass a driver's medical examination, and must be physically capable of lifting smaller packages, transporting larger items via dolly or forklift, and physically securing larger packages in truck boxes or on flat decks. The dispatcher job requires the ability to communicate with customers via telephone and email, as well as administrative work conducted via a computer. The vehicle maintenance work is quite physical and requires good eyesight, as well as the ability to work under vehicles and to lift heavy parts.
There are no stairs for employees to navigate. All trucks have running boards for ease of getting in and out. Dollys to help move equipment are readily available. The companies who contract us to transport equipment requiring forklifts provide the forklifting service. Employees who are hearing impaired can communicate via electronic text messages or emails.
Customers do not come on site to access Mohawk Terminals Ltd services. Customers contact Mohawk by telephone, as the service we provide is for priority, time sensitive deliveries. For the employees, the physical space where vehicles are stored is flat and easily accessible. The site where the vehicles are stored is flat and is cleared of snow and ice during winter months. We have not identified any barriers in the build environment.
All employees must carry a cell phone and most employees use their personal cell phone as their primary means of contact. Employees send and receive phone calls and text messages with the dispatcher and with the manager. Employees also apply for permits to enter mine sites, using their cell phones.
Possible barriers include needing adaptive programs or hardware for employees to use their cell phones, or employees needing extra training. If an employee requires an extra program or feature to be able to use their cell phones for these purposes, Mohawk Terminals would certainly provide the identified feature. Mohawk Terminals also provides help and training for any employees experiencing difficulties using the required technology.
Employees must be able to see well enough to drive safely. All print materials are distributed in a minimum of 12 point font and can be distributed in a larger font, on request. Many of our drivers are hearing impaired to some degree but are accommodated with text or email communication, or personalized face-to-face communication.
Customers contact Mohawk Terminals primarily by telephoning the dispatcher. Alternatively, customers could send a text message to the dispatcher. Administrative contact is done via email. General information is located on our website. It is not necessary to go to our website to do business with our company. We have not identified any ICT barriers for our customers.
Mohawk Terminals Ltd procures office supplies, vehicle maintenance supplies, site maintenance equipment and supplies, vehicles for deliveries, and trailers for deliveries. We use the services of professional mechanics and autobody repair shops. Our facilities have previously been described. We have not identified any barriers in this area.
Customers typically telephone Mohawk Terminals to request service. Alternatively, customers could send a text message. An email is also possible but not usual, as deliveries are almost always urgent so customers want direct contact with the dispatcher. Once a company contacts the dispatcher with a request, the dispatcher then determines the equipment necessary to make the delivery and contacts and assigns a driver to the task.
Drivers are typically contacted via telephone. At the present time, all our drivers are able to hear on the telephone but we would contact them through another means or an intermediary if that was necessary. Drivers are always given the option of refusing a job assignment if they feel it is not a good match with their current physical or cognitive abilities, or if they simply don’t want to work on a particular day.
The training provided to our employees (the drivers) is based on federal regulations (for example, the transportation of hazardous goods), or on regulations at the delivery site (for example, Teck requires all drivers to complete their training before being allowed on any of their sites). We have not identified any barriers in this area.
Mohawk Terminals Ltd follows the policies and programs laid out by Transport Canada. We provide safe, secure, and efficient transportation. As long as an employee can meet the requirements necessary to comply with federal, provincial, and local transportation regulations, we do not identify any other barriers for employees with disabilities.
Mohawk Terminals Ltd will, in the next year, consult with our employees and our key customers about accessibilities issues and/or barriers. We will use our website to accomplish this. A short web-based form will be added to our website and we will provide this link to our customers and to our employees. Stakeholders who would prefer to give input in a different way can speak directly to the owner/manager of Mohawk Terminals.
Based on the input received from these consultations, Mohawk Terminals Ltd will endeavor to implement changes to address the barriers identified.
Mohawk Terminals Ltd is a small company with less than twenty employees. We interact with our customers primarily via telephone but alternative communication methods are possible. We aren’t aware of any unaddressed barriers to accessibility at the moment but realize we must consult with persons with disabilities to meaningfully complete the identification of all barriers. We are committed to ensuring our company is accessible and inclusive for all our employees and customers.
